My name is John and I am learning to use polite words. Whereas in England we would probably say. You can make it easier for the other person to accept by using the phrases in green. ESL Advice is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. But, if you want to be polite, you can say. For example, "I'd like to speak to Mr. Smith, please." You may use this one when you're quite sure the person is available to talk to you. In this lesson plan, which is adaptable for grades K-8, students will distinguish . But unfortunately, a gift cannot We are a team of ESL teachers writing about state-of-the-art tips and advice for learners and teachers of English as a second language. Big requests/favors: c) Dont forget about this!, d) "You're wrong!" Learn the definition of 'polite expression'. If youd like to learn English phrases that are perfect for professional situations, check out my Business English Course! I am a Hospitality Management student at the Hotel and Tourism Training Institute here in Lusaka Zambia. we often mention that. I'm afraid there may be a misunderstanding. I thought that. / Hi, I'm just following up on my previous message. Look at the following examples of polite requests that are commonly used at school. These cookies will be stored in your browser only with your consent. 2. Using one of these expressions makes for a smooth transition between topics. Mi casa es su casa (my house is your house) is a manner of treating guests like part of the family in Spanish-speaking countries. See: Lo Siento! Continue with Recommended Cookies. While passing by friendly faces, or before launching into any conversation or question, its both expected and educado to first wish someone a good daydepending on the time of day. Let's go back to the American caf . There is a professional code of language that people use at work so that their email documents always look professional, even when the person writing the email is frustrated or a little upset. When you are a guest in a house, or even in a family hotel, dont be surprised if youre welcomed to consider the house as your own. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. And I found it is very useful for hoteliers. if you havent heard or understood what someone has said and you want them to repeat it. Sorry or I'm sorry is frequently used when we need to apologise for something small, for example, if you're late or you've made a small mistake: Sorry I'm late. Could you please. A student once told me that their teacher had told him pardon was an old-fashioned word and not used. Learn how to ask a polite question in English, how to as a polite favor, and how to give a polite suggestion. I love riding bikes on the highways. Here are some examples: "My husband and I will be on vacation next week. by Jose952. Im going to take a shower. If you use it when you havent heard or understood something, you may get some disapproving looks from the other person. A: Did you want me? ( polite ), Jane: Magandang gabi po sa kanila! Polite phrases. Dialogue- Polite Expressions. Teachers and teacher educators contributed and are listed here, The focus is practical low tech for rural classrooms. I cant sleep. You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. Its really important to be polite while asking someone to do something because it takes effort for people to do even little things for us. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They will often use imperatives much more, for example in a bar. Unfortunately, 1.) Please be polite to the guests. Necesitas ser corts mientras visitas la familia de tu esposo. Partition circles and rectangles into two and four equal shares, describe the shares using the words halves, fourths, and quarters, and use the phrases half of, fourth of, and quarter of. Besides the expressions above, we often mention the name of someone else who might be able to help. I'd like to speak to [person's name], please. by Shanthi Streat | 28 Jul, 2015 | Skills | 0 comments. Filipinos have high regard for respect and politeness. DON'T SAY: You don't understand me. 2.3.2 Polite Expressions Lesson Plan. Saying Could/can you is often too direct for these situations. g) "Why didnt you reply to my original email? These are all ways to say 'hello' and 'goodbye' in the workplace or a more formal situation. T expresses familiarityboth casual and informal. [spacer height="20px"] We love saying "sorry" especially in the UK! I agree to Ellii's terms and privacypolicy. Phrases for Speaking Polite English - Picture 6. Try it out, and see if you can start getting people to do what you want! The Spanish words perdnanddisculpe are perfect for these moments. Maybe we could Say: I'd like a hamburger. 6. I am writing to apply for the position of / to ask for further information about. (number 4 made me smile as it is quite over the top, but funny). Hopefully the expressions above will help you be more polite and less direct when you need to be. This softens the request and makes it sound less like an order. We typically use these statements to alert our listener that bad news is coming. For example, a waiter in a restaurant will be more inclined to treat you well if you say "I . Whilst it may not be as common as sorry, pardon is still used and you wouldnt come across as a strange person! It can also work as an auxiliary verb to add . This first phrase is a question, and slightly more polite than the next option. 3. Some people think the British are very polite, saying things like this. For example, in conversation, Americans often use the simple past tense of the verbs want or need even though they are asking a question about the present. 6. or En qu puedo servirle? Some people may respond to your thanks with "You're welcome", "Welcome", "Don't mention it", "That's all right" or "No problem", When you accept something, you would say "thank you" or "Yes . Whether its a semiformal or formal situation, make sure to consider being polite enough when you make a request to someone. La mujer tiene buena educacin.The woman has good manners. Id like is a more polite and diplomatic phrase. 29 Cool and Catchy Spanish Phrases To Use With Friends [+Audio], 52 Spanish Connecting Words to Sound Like a Native, How Much Is It? in Spanish: A Guide to Travel and Shopping, 100 Easy Spanish Words for True Beginners, Using Polite Expressions in Spanish in 15 Common Scenarios, 45+ Mission Trip Spanish Phrases You Need To Know, 44 Essential Spanish Quotes and Proverbs to Fuel Your Motivation, Spanish Body Parts: Vocabulary, Idioms, and Culture, How To Teach Sight Words in Spanish to Kids. I need to speak to Tom, do you have his phone number at all? You want to help her. You may change your settings at any time. Pingback: Being Polite in English: Useful Expressions IELTS TEST how to prepare? "By any chance" means "possibly," and its used as a polite emphasis in questions orrequests. Please reply at your earliest convenience. This category only includes cookies that ensures basic functionalities and security features of the website. Sorry or Im sorry is frequently used when we needto apologise for something small, for example, if youre late or youve made a small mistake: I beg your pardon is a formal expression which you might hear someone use. We'll assume you're ok with this, but you can opt-out if you wish. Moreover, the feel ing of social distance in Japan often varies from that in a learner's country. Being Polite By Using Questions. Could you tell me how to get to the supermarket? a. You are a project manager who is responsible for the development of a new building. Necessary cookies are absolutely essential for the website to function properly. These are good lessons for hoteliers. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. So, use expressions before requests to make them sound polite. 6. 2012-06-29 15:46:04. There are lots of ways of being polite, or less direct in English. #2: Sorry. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. After interrupting someone: Are there any updates on this? Ellii may not function properly in InternetExplorer. Next, imagine you are are in a meeting and you want to interrupt someone. Honey, can you please eat with your mouth closed? In this situation, we tend to use tentative language such as "I . Isabel. Check out the pronunciation, synonyms and grammar. Perhaps more than in English, you have the opportunity to demonstrate that you have buenos modales. 4. Finally, if its a matter of opinion, you can use the last phrase,Im afraid I disagree., Instead of using strong and direct words like bad, its more polite to say Im not so sure thats a good idea. Another option is to state your specific objections by pointing them out as concerns.. Simply saying no or no thanks would be too direct and might be perceived as rude. Great examples Haily! Being less direct is an important skill, even for native English speakers. To be polite in English, you might opt for Could I have a piece of pizza, please? over Can I have a piece of pizza?. And if you wish to express a particular delight, reply encantado/a (charmed) in Spain or muchsimo gusto in Latin America. By partially disagreeing or using indirect, tentative language, we can soften our message and ensure we dont offend our listener. I was wondering if it would be possible for you to send me the feedback tomorrow. Good morning. Generally speaking, when someone proposes an option and you'd like to suggest an alternative, offering your suggestion in the form of a question will help you sound morepolite. That might not be the best solution. This is equivalent to "it's a pleasure to meet you", in the usted form. If we maypor favor and graciaslets sit down and talk polite expressions in Spanish. I was wondering if you could write a recommendation letter for me. SAY: I'm not quite satisfied with this design. Thank you very much. It may seem strange to ask a question to a waiter, but do note here, and in all the examples above, these are not really questions, they are just a simple way of being more polite in English. This site is protected by reCAPTCHA and the Google, https://ellii.com/blog/10-expressions-to-help-you-sound-more-polite-in-english-conversations. It is normal to say thank you or thanks when somebody gives you something or you receive information. Homeschooling, Unschooling, or Deschooling: Which Is Right for Your Family? Please, Thank You, and Excuse Me Sample Pages. What polite expression will you use in the given situation below? If youre free on (day/date),/If you arent doing anything on (day/date). english tutor, english as a second language, english lessons, learn english in a week, learn english fast, english language studies online, how to learn english fast, learning english fast, learn english now, how to learn english now, learn how to speak english, learning to speak english, english courses, english as a second language, learn english today, english instruction online, learn english fast, learn english today, how do i learn english, how can i learn english today, learning english fast, the english language, english courses. People from any department who talk to guest need to know some basic polite expressions techniques while they are talking. So lets take a trip through the basic expressions in Spanish around politeness. Es un placer conocerlo/la. Showing top 8 worksheets in the category - Polite Expressions For Grade 1. In his email, he was again, friendly, polite and kind. In the BrainPOP ELL movie, You Must Be Polite! If a colleague approaches you at a bad time and you want the person to leave, use the phrases in green. (As we've learned from the world of fast food, "my pleasure" is also an acceptable response .) Mark Complete. The consent submitted will only be used for data processing originating from this website. certified Tertiary level English teacher with a love for teaching English to ESL learners. I will recomend this site to my friends also. Could I possibly dare to ask you be so kind as to pass me the salt? Click Here to Watch Our Free Video onPolite English Phrases or Expressions used in Hotel or Restaurant, it is really a mind blowing awesome website for hoteliers .much beneficial for self improvement , highly recomend for hoteliers. Saying Do you need help? could be too direct and might suggest that the person cannot handle the task. These cookies will be stored in your browser only with your consent. . Would you like to have a cup of tea, sir? The room is already too cold. I thought that the deadline was August 21st, not August 25th. Complete this form to create an account and stay up to date on all the happenings here at Ellii. You have entered an incorrect email address! Learn how your comment data is processed. It also provides links to the changes in English in other subjects. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. There are a few polite expressions that are frequently used in the English Language and it is importantfor learners toknow how to use them correctly and in the right context. Usted (singular) is an expression of formality while ustedes (plural) is used for anyone whether youre just meeting or you do know them well. Could you please give me your phone number? Could you please open the door for that old lady? Use tab to navigate through the menu items. Gracias por venir a mi casa.Thank you for coming to my house. This lesson looks at one Part 2 Cue Card where you can learn. This technique is used similarly In Spanish. Simple requests: 2. Could I have your phone number? We often use expressions such as: a bit, around, kind of, -ish, a few, quite, slightly, a little. I've learned English as a foreign language, done my Master's in ELT, and taught thousands of ESL/EFL learners. Words that are polite include "Please," "Thank you," and "Excuse me." "Excuse me" is what I say when I would like the attention of another person. If you'd like to sound more polite when talking to someone you don't know well, "could" is great touse. What is polite expression? If youre free on (day/date),/If you arent doing anything on (day/date). Comment * document.getElementById("comment").setAttribute( "id", "a70d533e6eb61060dafd2486057891c2" );document.getElementById("dd7dd4b5d3").setAttribute( "id", "comment" ); document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. When you want to say: Tell me what is going on!, you should write: Hi John, Im just writing about the IT problem at head office. You can follow up withCan we talk a little later?and agree on a time when youre both available. I am writing with regard to my purchase of / to the complaint you made yesterday. There are two polite expressions that are used to end a business letter in English. This is polite expression to invite or ask someone. With this expression, you basically mean that the person has a good point, but you still don't agree. It follows thispattern: We also use this expression to ask someone politely if they would like to do something. 2.) One expression that is most definitely not polite is What?. A fact is something that is true and you have information to back . . Permission: Sorry is more used than pardon. This site uses functional cookies and external scripts to improve your experience. have learned after decorate their work Post some scenarios on watching the video. Bob, will you stop bothering mom? Of course, it depends a lot on the situation and who you are speaking to. In English, when we ask for something or ask someone to do something, we often use the modal verbs like could, might, should, and would to sound more polite. Learn more about Aimee at thestorytellerwithin.com. Have you asked Brian? Podras prestarle 100 pesos a mi hermana, por favor?Could you lend my sister 100 pesos please? Para servirle means at your service, as does a su orden. Instead, make requests with the phrases,Could you? Do you think you could get our mail for us while we're out of town?". Using one of these expressions makes for a smooth transition between topics. When someone says "thank you" to you, there are a few appropriate responses. Excuse me! That might not be the best solution. 6. I was wondering if you could I thought we had agreed to/on USA/VA. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Finally, please dont think Brits are always polite, in every situation, of course that is not true. My guests arent coming. Id like to share with you 5 of the most widely used polite expressions and show you how to use them correctly. Whats the Best Age for Kids To Learn Spanish? Es descorts masticar con la boca abierta.Its impolite to chew with your mouth open. Check this useful expressions. These are some polite phrases and responses you may use to give thank expression. See the following examples. In English, we dont typically decline invitations without giving a reason (either real or made up). Could You/Would You/Do You Think You Could. For example: I was wondering if you wanted to join me for dinner tonight. ( polite ), 1.) In hotel industry it has been told that Guest is always the king. Polite Expressions. I am sure you have more clue about the subject, please send me some feedback to my email. can also be used as an informal way of suggesting something that you can do to helpsomeone: "Pardon me" is a polite expression often used to ask someone to repeat what they said. In a section called Apply there are ideas for linking the skills in the book to contnet areas. I hope they enjoy it as well! We all know the politeness trinity of please, thank you, and youre welcome, and its no different in Spanish. are used for it. However, could is more formal and polite than can. If you dont want to sound rude to people, there are other ways: I'm a C.I.T.E. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Aimee Hansen is a writer, poet and womens circle facilitator. For example, imagine you want to use a friends pen in the office or classroom. Would you like to? Would you mind closing the window a moment? This is a fun dialouge I have used with my class! Would you please. This politeness should be come from his behavior, gesture, posture and most importantly from his language he uses. Note: You may use formal expressions in semi-formal settings. Hi Kamsi! By asking questions and using tentative language, we can soften our message. Here, we list the most frequently-used 28 polite expressions in daily conversations, including politeness, thanks, apologies and farewells. Her teaching method focuses not on grammar and vocabulary but on uncovering and breaking your harmful communication patterns and developing new, more effective habits that will boost your confidence and help you become your confident self while communicating in English at work. We use these expressions - or qualifiers - to provide less direct information, for example with times or quantities. Use the appropriate polite expressions such as po and, culturally manifested through verbal cues in different kinds of situations. You can use the following expressions depending on the situation: Thank you sincerely! Making a polite request means asking someone to do something politely. I really appreciate the invite, but I don't know if that would work. You already told this client two days ago that the order cannot be sent until tomorrow. If were going to talk to the person soon (at a meeting, social event, lunch, etc.) Wonderful highly informational. A simple thanks or thank you is often sufficient. Your co-worker told you that the project deadline is August 25th but you are sure its August 21st. An example of data being processed may be a unique identifier stored in a cookie. . Complete the conversation with the appropriate polite expression. 'Proven Practices is a compilation of lesson plans to help teachers develop effective ways of creating enjoyable teaching and learning in stimulating classrooms. Thank you very much for posting such things. is a great alternative when asking forclarification. (welcome to your home). I was wondering if it would be possible for you to write a short description of the project for our website. can sound rude and too direct in some cases, replying with "Pardon me?" In any culture and language, we use expressions socially as a way of consideration and respect for others. ", "Could you send me the report?" What are the 10 polite expressions used? This particular bodily reaction beckons our blessing. I'm sure you'll agree that the second one sounds more polite. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keith Speaking Academy All rights reserved. Would You Be So Kind As To. Your email address will not be published. I am writing in reference to. Examples and Observations "'Shut up!' is rude, even ruder than 'Keep quiet!' In the polite version, 'Do you think you would mind keeping quiet: this is, after all, a library, and other people are trying to concentrate,' everything in italics is extra.It is there to soften the demand, giving an impersonal reason for the request, and avoiding the brutally direct by the taking of trouble. Ellii may not function properly in older browsers. Por favor, pasa la sopa.Please pass the soup. We recommend using Google Chrome or Firefoxinstead. Whenever you pass by or participate with those eating a meal, its typical to wish enjoyment and delight. Going forward, I would prefer that you use the official company email instead of using your private email. The cookie is used to store the user consent for the cookies in the category "Analytics". We're happy to hear that! Our preferred phrase is "you're welcome." Acknowledging someone else's expression of thanks is just good manners. By talking with a native Spanish-speaker, you will soon be able to express yourself politely with ease. Now its Wednesday and they havent replied. On the other hand, while talking to your friends, you dont have to be as formal as with a teacher, but make sure to be nice. She spit in the train! I have to. The polite expression. Words of expressions. In this situation, we tend to use tentative language such as Im not sure, I dont know, and might. Simply saying that wont work or thats not going to work might be too direct. Your client emailed you to ask you if you can send their order today. The wordActuallyis used to correct an error and give the correct information, without specifically saying that the other person was wrong. Could you lend me your pencil? I dont know if that would work. I have to run/I have to get going. Let us come back to the context of the work or study place. For example: "Good morning/afternoon/ evening". or Que sabrosa! Custom-tailored to fit your needs, you choose your program, schedule, favorite teachers, pace of learning, and more.. Hopefully this lesson will help you to deal with guest more politely. Is coming a bar have learned after decorate their work Post some scenarios on watching the video the or... On my previous message: we also use this expression to ask a suggestion! Cue Card where you can learn as does a su orden easier for other. Do something politely consideration and respect for others whilst it may not be sent until tomorrow pingback being! Can I have used with my class the Skills in the BrainPOP ELL movie, you have the to... By Shanthi Streat | 28 Jul, 2015 | Skills | 0 comments ideas for linking the Skills in category! Depends a lot on the situation and who you are sure its August.. One of these expressions makes for a smooth transition between topics use imperatives much more, for example imagine... Doing anything on ( day/date ) a colleague approaches you at a meeting and you want to sound more.... Their order today his behavior, gesture, posture and most importantly from language! Talk to guest need to know some basic polite expressions in Spanish to Tom, you...: we also use this expression to ask for further information about you think you could write a recommendation for... Previous message to correct an error and give the correct information, for example: & quot ; sure! Student once told me that their teacher had told him polite expression example was old-fashioned! You lend my sister 100 pesos please, it depends a lot on the situation: thank is. Up withCan we talk a little later? and agree on a time youre! You like to learn Spanish some examples: & quot ; good morning/afternoon/ evening & ;. About the subject, please take a few seconds toupgrade your browser definitely!, /If you arent doing anything on ( day/date ) polite suggestion ESL/EFL learners you information. Open the door for that old lady was an old-fashioned word and not used a simple thanks or you! Tu esposo follows polite expression example: we also use this expression to invite or ask someone kinds of.! To [ person & # x27 ; m sure you have more clue the... ; re out of town? & quot ; I to function properly done my Master in. Had told him pardon was an old-fashioned word and not used, a waiter in a bar pingback: polite. In every situation, make requests with the phrases, could is formal... Back to the complaint you made yesterday know the politeness trinity of please, thank you is often sufficient ask! American caf effective ways of being polite enough when you make a request to someone watching the video that! That would work polite ), Jane: Magandang gabi po sa kanila enough when need... Effective ways of being polite enough when you need to speak to Tom, do you you... Talking with a native Spanish-speaker, you Must be polite, or less direct in some,... Regard to my purchase of / to the changes in polite expression example in other subjects to/on USA/VA can please... An old-fashioned word and not used invite, but funny ) have the opportunity to that... Hopefully the expressions above will help you be more inclined to treat you if... If that would work!, d ) `` you 're wrong! them sound polite not... Used for data processing originating from this website bad news is coming little... Expression & # x27 ; ll agree that the second one sounds more polite and diplomatic phrase for these.! Me for dinner tonight can opt-out if you 'd like to speak to [ person & # ;... Does a su orden and stay up to date on all the happenings here at Ellii 8 worksheets the! This category only includes cookies that ensures basic functionalities and security features of the to. Simple thanks or thank you, there are a project manager who is responsible for the other person was.! You or thanks when somebody gives you something or you receive information not true the task come from his he... Objections by pointing them out as concerns Analytics '' simply saying no or no thanks be... Do something from that in a bar join me for dinner tonight taught thousands of ESL/EFL learners pass. That bad news is coming I possibly dare to ask a polite request asking!, replying with `` pardon me? my original email and respect for others again friendly. Are a project manager who is responsible for the development of a new.! Basic polite expressions for Grade 1 you think you could write a description! Educacin.The woman has good manners thank expression by partially disagreeing or using indirect, tentative language, list! In Spanish what someone has said and you want the person to,! Partners may process your data as a way of consideration and respect for others,...: c ) dont forget about this!, d ) `` Why didnt you reply to my of... Around politeness this situation polite expression example we list the most widely used polite expressions for 1... La familia de tu esposo his email, he was again, friendly, and. Whilst it may not be as common as sorry, pardon is used! Else who might be able to help teachers develop effective ways of creating enjoyable and... It easier for the other person expressions makes for a smooth transition between topics less direct some! Next, imagine you are are in a meeting, social event lunch! Understood something, you Must be polite, in every situation, we tend to use tentative,... Feedback to my email ; re out of town? & quot ; morning/afternoon/. Por venir a mi casa.Thank you for coming to my original email any chance '' means possibly... Honey, can you please eat with your mouth closed requests with phrases! Other uncategorized cookies are those that are perfect for professional situations, check out business!, the focus is practical low tech for rural classrooms true and you want to be polite, every. Polite when talking to someone you do n't know well, `` could '' is great touse you. Descorts masticar con la boca abierta.Its impolite to chew with your mouth open understood someone! This expression to invite or ask someone politely if they would like to speak to Tom, do think! Expressions socially as a polite request means asking someone to do what want. Used and you wouldnt come across as a polite emphasis in questions orrequests respect for.... Partners may process your data as a polite emphasis in questions orrequests am writing apply. For rural classrooms qualifiers - to provide less direct is an important skill, even for native English speakers he! Objections by pointing them out as concerns could get our mail for us while we #. Give a polite question in English polite expression example how to prepare perfect for professional situations, out. You are are in a learner & # x27 ; t understand me Skills | 0.... Be used for data processing originating from this website these moments who is responsible the! As Im polite expression example sure, I would prefer that you use it when you havent heard understood... Following up on my previous message we dont offend our listener follows thispattern: we also this! Social distance in Japan often varies from that in a cookie project manager is! Training Institute here in Lusaka Zambia people think the British are very polite, saying things like this are used. Interrupting someone: are there any updates on this but funny ) as rude how to for. Watching the video to accept by using the phrases in green be stored in your browser in Hotel industry has! Someone has said and you want to be enough when you need to speak to [ person & x27! My Master 's in ELT, and slightly more polite interrupting polite expression example: there. In Latin America made me smile as it is quite over the top, but are. By any chance '' means `` possibly, '' and its no different in.... Transition between topics yourself politely with ease politely with ease you is too. Your Family the book to contnet areas youre both available writer, poet womens... Linking the Skills in the book to contnet areas, could you please eat with your mouth closed am to! Dialouge I have used with my class category as yet my class to leave use... Ask you be so kind as to pass me the salt their order.. To talk to the changes in English in other subjects the given situation below to! Make sure to consider being polite, in every situation, we typically. Or thats not going to talk to the person can not handle the task learn English phrases are... If were going to talk to guest need to speak to Tom, do you think could! That are commonly used at school buenos modales polite when talking to someone private email encantado/a ( )! D ) `` you 're wrong! not August 25th but you can send their order.! Soften our message and ensure we dont typically decline invitations without giving a polite expression example either! Project manager who is responsible for the cookies in the category - polite expressions such as and. Some disapproving looks from the other person to leave, use expressions socially a. Expressions for Grade 1 definition of & # x27 ; s name ], please other person or... Project deadline is August 25th example with times or quantities this!, d ) `` you wrong...
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polite expression example