If an external website requests personal data from you (e.g. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. The Customer is required to read and understand these terms and conditions before placing an order for the Service. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. Further information on current processing times for standard visit visas can be found here. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. By breaching this provision, you would commit an offence under your country of application applicable law. 13. Book an appointment for you to one of our TLScontact application centre; We are not responsible for viruses and you must not introduce them Loss of profits, sales, business, or revenue; Please do not attend our centre until you have been invited to do so. Welcome to the Belgium Visa Application Centre. These rights may be exercised in accordance with the conditions and procedures set out on the Website. 11. We are not responsible for events outside our control. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. For personal data concerning your related services (TLScontact acting as a data processor) Send you communications and notifications concerning the status of your chosen service. All payments related to TLScontact services should be made directly via our website or at our visa application centre. Links to other sites Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. How you may use material on our site Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. TLScontact by your side. The content on our site is provided for general information only. All e-mails from the system will be sent to this address. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Kindly note that we reply to the inquires sent only in English. The Content Standards must be complied with in spirit as well as to the letter. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. This step is mandatory in order to be able to register to your account. 2019 - 2023 TLScontact. Which cookies does TLScontact use? My e-mail address * i.e. 2.7. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. To protect our rights, users, systems, and services. USE OF COOKIES We are not responsible for websites we link to Get in touch with our Feedback and complaints team: . TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). You can withdraw this consent at any time by contacting us on-line where applicable. You must not disclose it to any third party. Thank you for your understanding and cooperation. To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. We recommend that you print a copy of these terms for future reference. Welcome to TLScontact UK in Nigeria. JavaScript seems to be disabled in your browser. service not directly linked to the application), and process your payments; Be accurate (where it states facts); We will try to give you reasonable notice of any suspension or withdrawal. HOW IS YOUR PERSONAL DATA USED? Content standards and registration By continuing to use . Will never be used for anything other than to process the requested service; The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Watch the video. Please do not attend our centre until you have been invited to do so. called 3D Secure v2 (3DS v2) that will comply with the new regulation. 2.3. 2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. If you already have an account, please login here. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. Update to Settlement Visa Application Process. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; These Terms of Service may be consulted on the Website at any time. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. If you do not agree to these terms, you must not use our site. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; 4. We keep your personal data in accordance with our legal obligations and with our Clients instructions. 5. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; We may make changes to these terms Passport Collection The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. Bulletin boards. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. Minors who are using any interactive service should be made aware of the potential risks to them. Further legal action against you; 8. All rights reserved. You might have some questions as you go through the visa process. Our Visa Application Centre is open for new appointments. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . The current version of our Privacy notice will always be posted on our website. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Designed to enhance your visa application experience. Will be kept secure and confidential; We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: We strongly recommend you read their privacy notices too (including the information provided in the application forms). All rights reserved. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. 1.6. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. IMPORTANT INFORMATION You may use our site only for lawful purposes. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. You are solely responsible for securing and backing up your content. We collect in particular the following categories of personal data: No liability for damages Promote sexually explicit material; Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. You will be transferred to the browsers help page for instructions concerning your cookie settings. Strictly Necessary Cookies The e-mail address is not made public and will only be used for password reset and application process updates. _gid Google Analytics Used to distinguish users 24 hours Third parties for legal reasons Email: Introduction Any software used in the provision of our site; Please note that this is a chargeable service for overseas customers. To contact us, please use our contact us form. Feedback and complaints may be submitted using the below form. Address: The e-mail address is not made public and will only be used for password reset and application process updates. Loss of business opportunity, goodwill or reputation; 6.1.2. You may not use our site: You are not permitted to use it without our approval. 11. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Be genuinely held (where it states opinions). TLScontact use the following cookies on the websites. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. Our website may contain links to other websites. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; 10. Why does TLScontact use cookies? Third parties for legal reasons Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? 17. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. Our Cookie Policy, which sets out information about the cookies on our site; We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Assist you in your application/service; The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. Provision of services Impersonate any person, or misrepresent your identity or affiliation with any person; Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Any indirect or consequential loss or damage. You should use your own virus protection software. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. TLScontact companies Data protection Any equipment or network or software owned or used by any third party. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. DP@tlscontact.com We amend these terms from time to time. If you need to travel urgently, please contact UKVI for assistance. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. A Contribution must: Will never be used for any marketing purpose by the third party. HOW LONG WE STORE PERSONAL DATA? TLScontact does not do profiling. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. created (including at the Customers request) for the purposes of providing or supplying the Services. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Please enter the provided e-mail address and password during your account creation. Enable you to track the progress of your application/service; What are cookies? Complete your application form Prepare your supporting documents We will only collect personal data required by our Clients to related service(s). The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. 2019 - 2023 TLScontact. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. For the best experience on our site, be sure to turn on Javascript in your browser. Any equipment or network on which our site is stored; 9. We work with third-party product providers to provide you the best customer experience. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. They shall prevail over any other version and any other conflicting document. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Restrict the right, in some cases, to restrict processing of your personal data. We concentrate on providing the administrative aspects of the . Please check with the third party if they received a notification about the passport being ready for collection. 5. Changes to the Terms of Service His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. You will be able to unsubscribe at any time. To process your personal data lawfully we need to rely on one or more valid legal grounds. Ensure the security of TLScontacts employees, visitors, customers and premises; By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Third party service providers working on our behalf All rights reserved. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Prepare your supporting documents The website in which you are linking must comply in all respects with the content standards set out herein above. All rights reserved. Find out all mandatory steps to apply for a UKVI visa. The content of the Website is the property of TLScontact and is protected by intellectual property laws. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. Be likely to harass, upset, embarrass, alarm or annoy any other person; The processing times for any of your applications or of the DNA sample are estimates only. This may result in our taking all or any of the following actions: 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Electronic media data: Video and audio recordings. Validate who you say you are; In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Perform our obligations under our mandate from our Clients; Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. Profiling Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. Carry out further verification procedures in relation to your application/service; These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). in particular, we will not be liable for: Be defamatory of any person; The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. For any marketing purpose by the law of Nigeria for a UKVI visa work with third-party providers. On current processing times for standard visit visas can be found here keep your personal data required by law new... Events outside our control upgrade to experience the ultimate in convenience, comfort, and avoid the crowds by your! Fee is an additional fee for all applicants submitting their application at the Victoria Island.. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required law... All payments related to TLScontact services should be made directly via our website necessary cookies the e-mail address password. 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