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While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. nQt}MA0alSx k&^>0|>_',G! For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. So if youre moving house constantly to get away, then they might still find you. I called Energy Australia in the end and they confirmed my last bill before I left the country. Is this debt collection real? Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. Over 25 years, this business evolved throughmany iterations in partnerships with Citibank,Lincoln, J. Rothschild Assurance and wasfinally sold to St. Jamess Place in 2016.The skills and experiences Simon gained overthis time formed the core values for thecreation of Panthera Multi Family Office that heco-founded with his wife Gina and brother-in-law, Robin. Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. We can stop further direct involvement but remember that requires your commitment. Laura lives in Essex with her husband and 2 young sons. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 How has Panthera Finance responded to the COVID-19 outbreak? Less than six months later, the company was sold for $40 million. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. Did your identity get stolen? I rang Energy Australia to find out why. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. Pros. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". Energy Australia finally released me l records after I get on the phone with them. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". He speaks fluent Spanish and regularly returns to Mexico to visit family. "I don't have that sort of money.". owners whose time is much better spent finding and completing the next job, rather than chasing up Then when youre at home, youll find letters in the mail. If you read the reviews online about Panthera Finance, they certainly arent good. Today The Debt Free Community helps everyday Australians in need. We can help sort it out for you, so you dont have to pick up the phone. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. That is an affordable payment plan to get debts resolved. ). You don't regain the capital to which you lost access. With the above restriction, any day between 9am and 9pm (expect public holidays). We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. The debt is yours (via a contract you had with the original company). Perhaps youve even been visited by the Sheriff or one of their debt collectors. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. Stock images:Getty, unless otherwise stated. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. In a Brisbane District Court case, Richard Kennerley. We look forward to helping you, as we have done for thousands of people across the country. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. One day in 2016 I came home to discover my gas had been disconnected. Answered 10 February 2021. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. Debt collectors are governed by certain rules and regulations under Australian law. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). 2022 Panthera Finance LLP. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. After a long and middling rugby playing career, Jamie now prefers to watch others playing the game from the comfort of the sofa, and is an avid pub quizzer. Reward yourself. We care about accuracy. This way you can deal with debt collectors like Panthera Finance. In July, Panthera was sued by the ACCC for its debt collection practices. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. But what? The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. CrediBot enables businesses to give their customers the digital experience they deserve. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. Theyll sometimes call you on different numbers every single day. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. Yes, its true. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. If you are experienced and can work independently you can work from home. As part of this case, the Court has suppressed the names and details of consumers affected. Ask us to step in! Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. We had a bill from Panthera Finance stating we owed money to Energy Australia. Either way Energy Australia will not help. 10. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. We work hard to help everyday Australians to work through the hurdles. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. Pros. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Don't forget to celebrate the small wins along the way. My wife's son has received a claim from Panthera. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. Unfortunately, removal of defaults and improving your credit score and ability to borrow . Q hb```f``"Y@9> 9%)gd x Y^]#'x6]( X Y@ENcd0u LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. The deal marks a busy period for CHAMP. But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. Helping you, so you dont have to pick up the phone wins. 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