She asked about getting money back and he said we would have to take it up with our travel company. 10. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Horrible experience! No reaction of BD. Respectfully: Lie #1. If I was only rating the travel service I would give them five stars. We remain at your service. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. I was like wait he hasnt gotten us our ride, then well tip him. Tripadvisor performs checks on reviews. Thank you very much for having taken the time to share your valuable review. If I could give no stars I would. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. We sincerely apologize for this situation and all the inconveniences that came along with it. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Interior was broken, transmission was broken. We have the most horrible experience this morning with BD experience. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Again, we appreciate your valuable feedback which help us to improve. Cancun. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. After waiting approximately 15 minutes, we were on our way. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Menu</b> options in all restaurants for . Jet Blue vacation package partnership with BD Experience. Please don't buy from him. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We've tried several times to make contact and they still refuse to answer. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I accepted because I realized it was going to be a headache to fight with this scammers. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Datos. We also sent the chargeback voucher to your email for your records Ser un placer servirle. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Balloon Tours 0. It will be our pleasure to serve you. 26 2018 90- - -v: . Tripadvisor performs checks on reviews. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. They treat you like you are nobody. Respectfully: We booked the tour to Cozumel at the best day counter in our hotel. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. Corporate Offices in Mexico We had called a few days ahead to change our pick up time from the hotel. Dear Guest: Hilde Bec. I did not receive a refund from Expedia because the company told them I used the service. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. They were prompt, courteous, and efficient. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. 45-90 minutes. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home (Available only in Cancun and the Riviera Maya). Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). We rappelled into one cenote and then walked/swam through three others. Drinks included in each travel. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Very disappointed and terrible experience with this company. The Collins Family from Alberta, Canada . What time will pick up be. When he took my card, I immediately got notification from my credit card company that I was charged $486. Espaol ; Contact Us. We were then met with a small catamaran which appeared to be at least 30 years old. Thank you Hugo! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Total scamArrived late at the Cancun Airport. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. I couldn't believe how low and unprofessional he was. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. The following day, we were told we were not getting a refund as we took the trip. They were excellent! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. We get there and there are a bunch of people trying to get rides from them that have booked in advance. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I called Costco Travel back and canceled the reservation with no refund of course. We booked our trip through Costco. Omar was FANTASTIC! Helicopter Tours 0. . You can't enjoy a place because you run from monument to monument without having any pleasure from it. Yes, that was the excuse for not doing the job that it will take more time!!! De cancun a playa del carmen, es raza pequea denteo de su maleta. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. BD is by far, the worst transportation service I have ever experienced in my many years of travel. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. We also sent the chargeback voucher to your email for your records This company was the transfer service to our hotel that was booked through a costco travel package. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Shared Transfers 0. how to we confirm our pickup. We have a fleet of modern vehicles for passenger transfers. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. The next day, I decided also to buy tickets for my family of 5 to join them . Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Lote 7 SM. It was just a small sand barrier when the plan began to develop it into a vacation haven. It will be our pleasure to serve you. Starting From $30.00 USD It showed on the email that our pick up time was changed. You can cancel this booking up to 24 hours in advance for a full refund. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Dear Guest: Thanks! Giving us an email to confirm this change. I just want my refund for what I was overcharged. Adventures 0. Do you have an email to contact BD Experience Cancun? Private Transfers 0. Cancun, Quintana Roo, Mexico. Thank you very much for contacting us. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. But we have to stand in line for ferry for 2 hours. Absolutely terrible. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. It has been more than one week, and the refund still has not come. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Lote 7 SM. 15 tht of july , of course no reaction of this corrupt organisation ! Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. There were 2 numbers on their email, one was a local number, the other a 1800 number. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. This is the version of our website addressed to speakers of English in the United States. It will be our pleasure to serve you. I tried to submit a comment online, but it would not go through. This guy is not trustworthy. We were verbally told to be at the lobby for a 4:30 pickup. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. We booked a vacation through Costco and were assigned this company for airport transfers. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Dear Guest: A private guide/tour of Tulum from Blue Diamond Resort. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. My confirmation came from Costco who made my reservations. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Cancun . My trip was booked AND payed 2 times due to a failure of the system. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Hilde Bec. Overnight. This tour agency is set up inside Hotel Cozumel & Resort. We have a fleet of modern vehicles for passenger transfers. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Tripadvisor performs checks on reviews. This is the hardest company to contact. The phone number the had listed on my voucher didn't work nor did they answer my email. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Shame on you Bd, what a bad organisation !!!! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. It is always a pleasure to assist you and we remain at your disposal. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Hotel Riu Palace Kukulkan 1.5. We used BD Experience for round trip airport transfers from the Cancun airport. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Worse company ever! We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. You can cancel this reservation up to 24 hours in advance for a full refund. We offer to our valuable guests the best services to make their vacation an unforgettable experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Bonampak Mza 2. 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bd experience cancun airport transfer